MANUFACTURER’S WARRANTY

Effective Date: February 2, 2023

Warranty Coverage

My Door Factory (“Company”) is committed to providing high-quality Medium Density Fiberboard (MDF) cabinet doors and panels to our valued customers. We are confident in the durability and craftsmanship of our products, and we back this commitment with a 1-year limited warranty. This warranty covers defects in materials and workmanship, ensuring that you can enjoy peace of mind with your purchase.

Warranty Period

This 1-year warranty begins on the date of purchase, as indicated on the original sales receipt, and it is valid for a period of 12 months.

Warranty Benefits

Defects in Materials: My Door Factory guarantees that our MDF cabinet doors and panels are free from defects in materials. If you discover any such defects within the warranty period, we will, at our discretion, repair or replace the affected doors at no additional cost.

Defects in Workmanship

We take pride in our craftsmanship, and this warranty ensures that our cabinetry doors and panels are manufactured with the utmost care. Should you experience any defects in workmanship within the warranty period, we will repair or replace the affected doors at no charge.

Exclusions

This warranty does not cover the following:

  • Normal wear and tear, including minor scratches and dents that do not impact the structural integrity or functionality of the doors.
  • Damage resulting from improper installation, modification, accidents, fire, Acts of God, labor fees, or misuse
  • Damage caused by environmental factors such as excessive humidity, extreme temperature variations, or exposure to moisture for extended periods.
  • Variations in color, texture, or grain, as MDF is a natural material and may exhibit minor differences.
  • Warping of doors that exceed 33” high are also excluded.
  • Overall exterior dimensions that are less than 1/16” in variance

Claiming Warranty

To claim warranty service, please follow these steps:

  • Contact our Customer Service Department by email at admin@mydoorfactory.ca or by phone at 519-637-7023.
  • Provide proof of purchase by way of original sales receipt, or the order number.
  • Describe the issue with the doors and provide photographs, if applicable.
  • Our customer service team will assess your claim and guide you through the warranty process.

Limitations of Liability

This warranty is limited to the repair or replacement of the affected MDF cabinet doors, as determined by our inspection. My Door Factory shall not be liable for any other damages, including but not limited to consequential, incidental, or special damages.

Governing Law

This warranty is governed by the laws of Ontario/Canada, and any disputes arising from it shall be resolved through arbitration or litigation in the appropriate jurisdiction.

Note to Customers

We thank you for choosing My Door Factory for your cabinetry doors. This warranty is designed to provide you with peace of mind and ensure your satisfaction with our products. If you have any questions or concerns, please do not hesitate to contact our Customer Service Department.

My Door Factory

7 Barrie Blvd.
St. Thomas, ON
N5P 4B9

(0) 519-637-7023

admin@mydoorfactory.ca